Review-Us Update

At N49 we are proud of our directories where customers can read and write reviews of all of their favourite local businesses. In addition to our directories we have a great system for helping businesses acquire reviews from their customers called Review-Us. We provide a simple URL where businesses can point their customers (for example: ReviewUs.ca/badboy) where customers can choose from a list of locations for multi location businesses, or a list of possible places to write a review for single location URLs. When we first launched Review-Us it was for a handful of single location businesses. Today as we’re expanding beyond Canadian borders and working with more and more multi location businesses it became clear that our Review-Us platform needed a rework. In addition to updating the interface to make it easier for customers to find the location they want to review we have also launched additional domains for outside of Canada.

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A URL like ReviewUs.ca/badboy takes you to a map view on a desktop and a list view on a mobile device. By default we load the locations closest to you when you arrive on the page.

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A specific location like ReviewUs.ca/BadBoyNorthYork serves up all of the possible places to review the location, including leaving a review right on their website.

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The interface also includes lightning fast auto complete search in both desktop and mobile views that taps into all businesses, which makes finding the location you’ve dealt with easier than ever.

Feedback is always appreciated, if there’s a feature you’ve been dying to see, you think you might have found a bug, or you have some questions about Review-Us, hit us up on twitter @N49 or feel free to chat with us on facebook.

Here, There and Everywhere: N49 Reviews New and Improved!

Here, There and Everywhere: N49 Reviews New and Improved!

Reviews Everywhere

Since the inception of N49.ca, a big part of the concept has been the distribution of reviews. We’ve always been of the mindset that local businesses need reviews everywhere. This is why we’ve advised local business owners to get reviews in our directory and also in Google, Yelp, Homestars, DealerRater, RateMD, etc. Over the years, we have maintained this belief and continue to add features that are in line with this goal. Publishing reviews on local businesses websites, pushing reviews to Facebook pages and launching additional vertical specific directories where we publish user reviews are just a few examples of recent features that we have added in order to further this goal. As the internet has evolved, we have evolved along with it by constantly checking-in, self evaluating and iterating our product, approach, and beliefs which has brought us to the next step in the evolution of N49.ca.

What’s Next for N49.ca

It is as important as ever to have reviews everywhere. You only have to check a Google local search result to see that Google likes local businesses that have reviews on multiple websites. Spreading the love, so to speak, is still a good idea. Over the years we have dismissed any duplicate content issues associated with the same reviews in multiple places as being something that Google would figure out and as good for users. Times have changed and in spite of our best efforts to offer hints to Google about where reviews originate from, they haven’t been able to figure it out. This is why we are changing how N49.ca handles reviews.

In the coming days we are launching a big change to how reviews are handled by N49.ca and all of our other vertical specific directories; Autostars.com, Celebrate.ca, Gopro.ca, and others. All reviews will be moved to the directory where the review was originally written. You’ll now see reviews specific to the directory that you are on and also a tab for “More Reviews”.

Example of the 'More Reviews' tab on N49.ca

Example of the ‘More Reviews’ tab on N49.ca

These are reviews from other directories and will allow you to follow a link to that directory. This new system takes the guess work away from Google and shows your business as being reviewed across more websites, something we believe will help your local business rank better in Google search results.

An example of how reviews will show on N49.ca

An example of how reviews will show on N49.ca

Businesses that are listed across many directories will not loose reviews but will see them distributed in a different way. For example, if a business is in categories that exist in three directories then chances are their total number of reviews will appear to be reduced by a third. These reviews have not been removed but rather redistributed across our network of sites.

Reviews on Your Website

This change also means that reviews that go to your website will be unique to your website. They will show up on your directory listings under the “More Reviews” tab. For some local businesses, this means that to see all of your reviews on your website we’ll need to update your review manager. Check your testimonials or reviews page and if you don’t see all your reviews there please contact us and we’ll install the new version of our review manager. This new version supports other great new features such as video reviews, employee tagging and comments, so make sure that you contact us to upgrade.

This all sounds amazing how do I get reviews on my website?

If you don’t currently have our featured or sponsored business features and would like to upgrade, feel free to check out our pricing page or call someone on our team to get set up with the latest and greatest new features. We think they’re going to have a really positive impact on how customers read and write about your business.

 

Seeing is Believing – Introducing Video Reviews

Featured businesses can now add video reviews to their n49 listings. In addition to showing up on your n49 profile, these reviews will automatically show up in the n49 review stream on your website.

Video Reviews in the review stream on the RCC Waterproofing website.

Video Reviews in the review stream on the RCC Waterproofing website.

Video reviews are a great way to get a review on the spot from a customer who might forget to submit a written review at a later date. Better yet, video reviews truly exhibit the authenticity of your reviews and how happy your customers are!

It is easy to add video reviews. Check out our PDF Guide or give us a call for more information 416-385-2433. If you already have a review feed on your site but it is not showing video reviews, please contact us to upgrade.

Guide to Adding Video Reviews

 

 

 

The Polar Vortex Can’t Stop n49

It has been a cold couple of weeks, but the Polar Vortex won’t stop the n49 dev team – we are Canadian after all! Our development team has been hard at work and we have introduced some fantastic new features.

For Business Owners

We are  happy to announce the introduction of extra administrator privileges for employees. With this new capability, the dev team has taken the Employee Review feature to a whole new level. Business owners are now able to give their connected employees the ability to publish non-member reviews and add new reviews. Simple check-boxes in the Employees section of biz edit make this feature user friendly!

Use the check the boxes to select privileges for your connected employees.

Use the check the boxes to select privileges for your connected employees.

The dev team’s ongoing efforts to better integrate n49 with Facebook are paying off! Reviews can now automatically posted to a business’ Facebook timeline. If you own a business on n49 make sure that these permissions are enabled so that you can share your great reviews with your Facebook followers.

For n49ers

We are always working to provide you with the most accurate search results when looking for business information on n49. We have updated our search tool so that if you are searching n49 without the “search by business name” box checked, and no results are found, the search tool will automatically search by business name.

After introducing the ability to edit usernames it came to our attention that edited profile information was not saving correctly. This issue has now been fixed, so go ahead and update your relationship status, in time for Valentine’s Day!

Our team is working on revamping our signup/login process and our review writing process. Stay tuned for more information on these changes as well as more new features.

Happy 2014 Everyone!

We hope that you enjoyed the holidays and are surviving the chilly temperatures. In spite of vacations, power outages and holidays, the n49 team has been hard at work. We have rolled out some great new features and are excited for 2014!

For n49ers

Looking to change things up in 2014? Tired of your n49 username? You can now update it by visiting the ‘My Profile’ section. We are working on streamlining the log in/sign up process so keep an eye out for changes.

Type your new username into the 'New Username' field in Edit Profile.

Type your new username into the ‘New Username’ field in Edit Profile.

We want to make it easier to use n49 with Facebook. To this end, we are introducing the option to post a review written on n49 directly to your Facebook Timeline. Try it out with your next review and watch for more Facebook integration in the coming weeks.

For Business Owners

We are working on streamlining the ‘Businesses’ section of n49. The team has already made some changes and now when you visit this section, you will see a comprehensive list of the businesses that you have claimed.

If your business  is featured on n49 and you have employees tagged in reviews, these employees will show up in the review feed on the n49 homepage. To learn more about employee reviews check out our blog post, ‘Introducing Employee Reviews’.

Recently reviewed employees now show up in Review Feed on the n49.ca homepage.

Recently reviewed employees now show up in Review Feed on the n49.ca homepage.

That’s all for now, but stay tuned for more information on n49 updates  including an exciting announcement about our Donation Dollars program.

Introducing Employee Reviews

Introducing Employee Reviews

People are compelled to mention their great hair stylist, plumber, or dentist by name when posting a review. That’s why n49 is now offering all featured and sponsored businesses the ability to add employees to be tagged in reviews. Mentioning employees is a great way for customers to highlight the great work of specific employees.

Staff tagged review

This new feature also allows n49 users to filter reviews by employee. Employees can respond to reviews and business owners can attach employees to past reviews. We have upgraded our website review feed product so that reviewed employees now appear with their photo, name and title in the review stream on your website.

Staff Rating

In order to be reviewed, employees must be signed-up for n49 and connected to your business. Once your employees are connected to your business, it is easy for reviewers to tag them in reviews. The name and title of the employee is clearly displayed and multiple employees may be tagged in a review. The process for adding employees is simple and we have attached a PDF guide for your reference. Start adding your employees today, or contact your n49 account manager to get started!

Guide to Setting Up Employee Reviews

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Common concerns addressed – social media

Today I want to address some common concerns that small businesses have about social media.

  1. Do I really need it?

Yes, you do! People are talking about your business whether you like it or not.  Actively engaging your customers and managing your reviews allows you to get ahead of the game and control the online conversation. Companies that take a proactive role in controlling this conversation can count on growth in the future.

  1. Does it work for me?

Whether you own a decking company or fine dining establishment, your online reputation plays a huge role in the consumer decision making process. At the heart of this lies your ability to manage reviews. With the advent of smart phones, reviewing a business is easier and more impulsive than ever before. As a business owner, you cannot afford to ignore this trend.

  1. I don’t want negative reviews

No one does! However, at N49 we treat negative review as a fantastic opportunity to right a wrong. The reality is that no company is perfect. Furthermore, a company with all great reviews just doesn’t look legitimate. The best approach is to identify the problem and respond in a proactive, positive way that demonstrates your dedication to customer service. Respond in public and show everyone how seriously you take your customers. Instead of focusing on the bad, customers will remember your transparency and willingness to correct mistakes.

With a little time, guidance and patience, social media can provide an excellent return on investment for your business.

How social media can benefit your small business

Social media is a gift to small business. Why? Because it takes the advantage away from huge corporations and puts it into the hands of the fleet footed, agile and thrifty business owner. Today I want to demonstrate why social media is a great tool for any business no matter what the industry or budget limitations.

1. The Price

Social media is often free! From Twitter to Facebook to tracking tools such as Twitter Grade and PostRank, creating an online image is a budget-oriented process. With a little time, guidance and patience, social media can provide an excellent return on investment.

2. Small is good

Small businesses are not weighed down by bloated bureaucracies. They are more agile and able to make decisions quickly, responding instantly to trends in the market place. This is a huge advantage over large, slow moving corporations.

3. It’s easier than ever

A successful social media campaign will allow you to reach targeted consumers far easier than traditional marketing mediums. These consumers can actively participate in promoting your product or service, becoming a brand ambassador for your business. Until recently these were unattainable marketing objectives for budget-oriented businesses.

With a little time, guidance and patience, social media can provide an excellent return on investment for your business.

N49 Launches Facebook Review Feed!

Businesses need reviews. The power of recommendation and word of mouth has been proven to drive new sales. Reviews are a great source of information when looking for products and services, and have become an important part of the consumer purchase decision. Review Manager is the best way to hear what customers are saying and improve your business.

Our Review Manager helps you keep on top of your online reviews and even displays them automatically on your site. The N49 Facebook Review Feed adds another element of integration to this. Starting today, N49 has the ability to automatically transfer your N49 reviews directly to your Facebook page. Now anyone browsing Facebook can see your best reviews at the click of a button.

Installing N49’s Facebook Feed  is very simple. First you must “own” your business on N49.ca. Search for your company on N49.ca and and click on “Manage Reviews” in the left hand tool bar.


Click on “Review Feed” and then “Get Code – Turn On”. Once you have done this, click on “Facebook Feed” and open up a second browser. In this browser, navigate to your Company’s Facebook page and copy the last grouping of digits at the end of your Facebook page URL. This is referred to as your Facebook page “ID” number. Open your first browser and copy this page ID into the field provided and click “Save”, then “Add to my Facebook Page”. A drop down box will appear where you must select your Facebook page. Then click “Add Our Reviews”. At this point the application is installed and will appear in the left hand column above the “About” section.

How to “own” your business listing at n49.ca

Whether you are utilizing a free N49 business listing or have partnered with us for premium services, owning your business listing is a quick and simple process. “Owning” your N49 business listing gives you complete administrative control over your business details, company information and even what pictures and videos appear online. It also allows you to utilize our most recent Review Manager upgrade, providing you with even more control over your online reputation. The following is intended as a brief tutorial on how you can claim and “own” your listing.

First you must navigate to N49.ca and register for a free account by clicking “Sign Up” in the top right corner of your browser. After answering a verification email from N49 you will have full access as a regular user of N49. From the N49.ca homepage, perform a quick search for your business in the “what” column. Once you have found your business, click on “Edit Details” in the bottom right hand corner. When the page loads scroll to the bottom where you will see a field asking “is this your business?” Click “Yes” and then “Save all changes” in the bottom right hand corner.

In order to guarantee the security of our featured listings, owners of paid listings will be required to contact our Member Services department to manually verify their ownership. This process is quick and easy, and will require you to email or call us with your N49 user name. Once we have these details we are able to connect your user account to your business listing in a matter of seconds.